Shipping Policy

Welcome to ThriftyPlaza.com (the “Site”).
This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our Site, you agree to the terms described below.

1. Order Processing Time

• Most orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we experience a high volume of orders or any unexpected delay, processing time may be slightly extended. In such cases, we will do our best to notify you by email.

2. Shipping Locations

We currently ship to most countries and regions worldwide.
If we are unable to deliver to your address or region, we will contact you by email to cancel the order and issue a refund.

3. Shipping Methods & Estimated Delivery Time

We work with different carriers and shipping partners to deliver your order.

• Standard shipping: Estimated delivery time is usually 7–15 business days, depending on your location.

• Orders to remote areas or countries with limited logistics options may take longer.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to customs, local postal services, holidays, weather, or other factors beyond our control.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout based on your shipping address and the weight or value of your order.

From time to time, we may offer promotions such as “Free shipping over a certain order amount”. Any such offer will be clearly displayed on the Site or at checkout.

5. Order Confirmation & Tracking

• Once your order has been placed, you will receive an order confirmation email.

• After your order has been shipped, we will send you a shipping confirmation email which may include a tracking number (if available).

• Tracking information may take 1–3 business days to update after the shipment has been created.

If you do not receive a confirmation or tracking email within a reasonable time, please check your spam folder or contact us at Support@ThriftyPlaza.com.

6. Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs duties, taxes, or import fees charged by your local customs office.

• These charges are not included in the product price or shipping cost shown at checkout.

• Any such additional charges are the customer’s responsibility.

• We are not responsible for delays caused by customs clearance.

Please contact your local customs office for more information about possible charges before placing an order.

7. Incorrect Address and Undeliverable Packages

Please ensure that your shipping address is complete and accurate when placing an order.

• We are not responsible for orders that cannot be delivered due to incorrect, incomplete, or outdated addresses provided by the customer.

• If a package is returned to us due to an incorrect address, refusal, or failure to pick up the package, we may reship the order to a corrected address, but additional shipping fees may apply.

If you notice an error in your address after placing an order, please contact us as soon as possible at Support@ThriftyPlaza.com. We will do our best to assist you, but we cannot guarantee that changes can be made if the order has already been processed or shipped.

8. Delays and Force Majeure

We are not responsible for delays in shipping or delivery caused by events beyond our control, including but not limited to:

• Customs inspections

• Local postal service disruptions

• Natural disasters, severe weather

• Strikes, wars, pandemics, or other force majeure events

In these situations, delivery times may be longer than the usual estimates.

9. Lost, Damaged, or Missing Items

If your order appears to be lost or significantly delayed, please contact us at Support@ThriftyPlaza.com with your order number.

• We may open an investigation with the shipping carrier.

• For packages marked as “delivered” by the carrier but not received by you, please check with household members, neighbors, building management, or your local post office.

If you receive an item that is damaged or defective, please contact us within a reasonable time after delivery and provide:

• Your order number

• Clear photos of the product and the package

We will review your case and work with you on a suitable solution in accordance with our Return/Refund Policy.

10. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

Thrifty Plaza
Email: Support@ThriftyPlaza.com